Payment Info All credit and debit card payments are processed via Worldpay under the name of Gem's Body Jewellery.   We offer a range of secure payment options including Switch, Solo, MasterCard, Visa, Electron and JCB via our online shopping cart. NOCHEX is also accepted. If you would prefer not to pay online we can also accept your credit/debit card payment over the telephone. Alternatively you can send us a personal cheque and postal order, simply email us your order and we will send you all the details you need.  Shipping Info   We Offer FREE Shipping with all UK orders over £100  All UK orders are sent by special delivery with the appropriate level of insurance.  You may choose whether you would prefer your delivery to be made before 9am or before 1pm on the next working day after dispatch.  If no one is available when the package is delivered you may need to collect it  from a local postal point.  Most orders are dispatched within 72 hours, however we will endeavor to contact you should there be any reason why your order may be delayed. International orders will take longer, unfortunately we cannot guarantee any delivery times with international orders, however the average is 3-5 days from the shipping date. Returns & Refunds Whilst we take great care to ensure that your order reaches you promptly and in excellent condition, there are unfortunately times when this does not happen  In the interests of hygiene we only accept the return of goods which are damaged or faulty.  If you should receive damaged or faulty goods from us please make contact within 7 days of receiving your order to arrange a replacement or refund. Please email to discuss arrangements for return of the damaged goods prior to sending them back.  Customers will be asked to return products using recorded delivery, the charge can be refunded or credited on production of the receipt. This guarantee does not affect your statutory rights as a consumer